Refund policy

RETURNS / DAMAGE / CANCELLATIONS

If you wish to return an unfaulty item you have 30 days and you must cover return shipping.

If the item is defective (e.g. record that skips, or is audibly warped) we will do our best to replace it or offer a full refund if we can't. Please email photos / videos of the defect.

If a record is skipping please make sure your record player is properly set up and try adjusting the weight of your tonearm. If you have a turntable without an adjustable tonearm (e.g. all in one / suitcase / Crosley style) it is fairly common that playback issues can occur with otherwise playable records. We may ask you to try it on another turntable before offering a replacement.

Unfillfilled order can be cancelled via your account. Or contact us as soon as possible if you need to cancel or make any changes.